Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some already in progress items or major web builds that are already in process items.
To complete your return, we require a receipt or proof of purchase.
Please send any return inquiries to aiowebdesigns.cs@gmail.com
There are certain situations where only partial refunds are granted:
- Builds that have already been started requiring us to purchase products
- Items that have already been purchased for over 30 days.
- and more, please inquire with your specific situation and information as required to our customer service department.
Refunds
Once your return is received and overviewed, we will send you an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 20 business days or sooner.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {aiowebdesigns.cs@gmail.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or do not work. If you need to exchange it for the same item, send us an email at {aiowebdesigns.cs@gmail.com} and we will review your request.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need more help?
Contact us at {aiowebdesigns.cs@gmail.com} for questions related to refunds and returns.